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FAQ

Frequently Asked Questions

KNOWLEDGE BASE

Get what you need to know answered in our knowledge base that we've filled with information and FAQ's

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SHIPPING AND DELIVERY

Please allow the times below for delivery from the date of dispatch confirmation:
3-7 working days for delivery to a capital city;
7-10 working days for delivery to most large regional towns; and

10-14 working days fro delivery to other remote locations.

Please note that the above delivery times are ESTIMATES ONLY.

Free shipping is offered for all orders over $99 within Australia.

For orders under $99 the postage cost is $8.

For wholesale delivery arrangements please contact us

Yes, simple select Express Shipping at checkout. Express fee is $14. An order placed before 11.59 am AEST will be shipped that same business day. If place after that time, It will be shipped the next business day.

These orders are sent via Australia Post Express and take 1-3 days to arrive after they have been shipped.

Yes, simply choose “click and collect”. We will contact you when your order is ready.

We accept Visa, Mastercard and PayPal.

 

Other resources

About The Company

If you are a business with a big project coming up or are tendering for one now, we’d love to hear from you. Please email info@organizan.com with your required product type and quantity. We will provide a personalised quote.

We are currently looking for distributors, so please get in contact with us by phone or email. We can discuss a solution which brings our eco-friendly products to more people!

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OUR PRODUCE

You will receive a confirmation email once your order is placed on the website, an email to say that your order has been dispatched along with shipping information and details to track your order with Australia Post.

If you have not received an order confirmation email, please check your junk folder. Make sure our email address is added to your senders’ list so you do not miss any important emails.

Organizan processes your orders as quickly as possible. Orders usually take 2 to 3 working days to process.

It depends on your location, please email for clarification. Alternatively, you can collect from our warehouse during business hours as long as the item is in stock.

HOW TO MAINTAIN YOUR PRODUCTS:

Drinking Straws:

Keep them in a dry place, avoid humid areas

 

Sustainable Earrings:

Remove the jewelry when dressing, undressing, bathing, exercising and sleeping.

Keep away from chemicals and liquids.

Gently clean with 100% cotton cloths and store in a dry place.

Seashells: Avoid hairspray and perfume fo seashell products.

 

Natural Bags: 

Rattan Bags: Avoid a humid or wet environment. If the bag gets wet, store in a well-ventilated area. Avoid prolonged direct sun exposure.

Woven Bags: Use a brush to remove unwanted dust. If the bag gets dirty, clean with a damp cloth and avoids scrubbing and soap products.

Coloured products may be slightly discoloured when wet. Dry with a soft rag.

 

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